IT Field Support Specialist

1 day ago


Idaho Falls, Idaho, United States Red Knight Solutions, LLC Full time
Job Summary

Red Knight Solutions, LLC is seeking a skilled Field Support Specialist to join its Infrastructure Delivery team. As a key member of our SWAT team, you will be responsible for providing hardware-focused, break fix services and solutions to our clients.

Key Responsibilities
  • Provide customer break fix support for designated equipment
  • Communicate clearly in written and verbal form
  • Possess excellent customer service skills
  • Accept and deliver all service calls assigned
  • Complete all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • May provide functional guidance to colleagues
Requirements
  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and/or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit


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