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Senior Billing Operations Manager
2 months ago
Mayer Brown is a leading international law firm that represents major corporations, funds, and financial institutions in their most complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to delivering excellence in everything we do.
We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential.
Job SummaryThe Billing Supervisor leads a team within the Finance Operations department that provides elite service to the firm's U.S. partners through support of their invoicing cycle, which issues over $1 billion in client invoices annually.
We are seeking a brilliant "A" player to join our Financial Operations group in this critical and visible role requiring a combination of leadership, talent management, customer service, and driving process excellence.
Key Responsibilities- Team Management: Manages a team of Analysts by assigning work responsibilities, ensuring work quality and timeliness, resolving problems, training, mentoring, and assessing work performance.
- Priority Management: Directs daily, monthly, and other team priorities, ensuring timely completion and communication to appropriate parties.
- Workflow Management: Ensures smooth workflow and equitable assignment distribution while managing changing workloads, staff attrition, and other operational factors.
- Billing Issues: Resolves billing issues while ensuring compliance with firm deadlines and policies.
- Process Improvement: Assesses team practices and processes; recommends and implements enhancements to same.
- Support and Development: Serves as an empowering support resource for Billing Analysts by fortifying their comprehension of billing intricacies.
- Partner Communication: Works directly with partners by providing timely and candid communication to facilitate problem resolution.
- Strategic Initiatives: In collaboration with Regional Billing Manager, drives and leads strategic team initiatives.
- Interdepartmental Collaboration: Liaises with and supports other Business Services Departments (Risk, Pricing, eBilling, etc.).
- eBilling Processes: Understands eBilling processes; liaises with eBilling team to ensure timely billing and problem resolution.
- Monthly Billing Activities: Ensures full comprehension of and manages key monthly billing activities.
- Culture Promotion: Promotes a positive, energetic culture featuring teamwork, collaboration, and excellence.
- Additional Tasks: Leads team projects and performs other tasks as assigned.
- Business Acumen: Ability to demonstrate a high level of business acumen and professionalism when working with internal and external clients at all levels.
- Self-Motivation: Must be self-motivated and operate in a time-sensitive environment.
- Time Management: Understand the importance of time management, the ability to prioritize one's workload, and the significance of being accurate and detail-oriented.
- Customer Service: Have superior customer service skills and demonstrate ability to work in a challenging and dynamic environment.
- Confidence and Maturity: Possess a high degree of confidence and professional maturity, and demonstrate excellent oral and written communication skills.
- Technical Skills: Demonstrate proficiency in Microsoft Word, Excel, and Outlook.
- Independence: Self-directed with a strong work ethic; capable of working independently with limited supervision.
- Creativity: Ability to think outside the box and conceive creative solutions to problems.
- Education: Bachelor's degree preferred - an equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.
- Experience: Minimum of five years of related professional services experience required, 1-3 years of prior supervisory experience preferred.
- Law Firm Experience: Prior law firm experience is preferred.
- Legal Billing Software: Well-developed legal billing software expertise required, Aderant preferred.
