Amusement Department Manager

4 months ago

Mission Viejo, United States Round One Entertainment Inc. Full time
Job DescriptionJob Description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire

The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. S/he keeps the games in “ideal playing conditions.” S/he is involved with cash handling, ensuring that the deposit bag balanced at the end of every shift, refilling machines when required and assisting with promotional ideas. The Amusement Manager is also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

ESSENTIAL DUTIES:

  • Achieve sales goals through the efficient execution of Company policies.
  • Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.
  • Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.
  • Plan and prepare work schedules and assignments of employees to specific duties.
  • Monitor store inventory levels on a daily basis ensure adequate availability of products.
  • In conjunction with the General Manager, supervise department employees to ensure they are in compliance with established operating practices and policies.
  • Ensure all store amusement employees are properly trained.
  • Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner.
  • Able to perform General Manager duties in his/her absence.
  • Monitor store staffing on a daily basis to ensure the department is adequately staffed.
  • Assist the General Manager in curbing internal and external theft.
  • Ensure the store and Redemption are presents a pleasing image by changing store displays for better traffic flow with the approval of the General Manager.
  • Ability to understand and track departmental sales on an ongoing basis.
  • Assist with overall operations improvements such as increasing customer base.
  • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
  • Resolve complex customer complaints.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Perform all shift duties as required by the General Manager.
  • Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
  • Complete reviews, absence reports, supervise staff with time and attendance along with work ethics.
  • Review department timesheets for accuracy.
  • Counsel and train employees as needed.
  • Additional duties and responsibilities to be performed when directed by General Manager:
  • Receiving/Shipping.
  • Invoicing.
  • Cash Handling and Management.
  • Front Counter to include register functions/procedures.
  • Travel for company-related errands and off-site assignments.

Non-Essential Duties:

  • Follow Company guidelines for managing confidential information, customer satisfaction and supervising sales associates.
  • Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforce compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
  • Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.

QUALIFICATIONS:

Amusement Manager/Supervisors must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. The Amusement Manager/Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

EDUCATION AND/OR EXPERIENCE

Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries but not required.

WORK ENVIRONMENT:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required

Company DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states.

Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences.

If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your applicationCompany DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states. \r
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Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences. \r
\r
If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your application

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