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Amusement Manager Trainee

2 months ago

Mission Viejo, California, United States Simon Property Group Full time

About the Role

The Amusement Manager Trainee will be prepared for management responsibilities in the Company, specifically in the entertainment and leisure industry. This role is responsible for gaining experience and knowledge in the field they have been assigned to so that they become capable of a managerial position.

Key Responsibilities

  • Set performance goals with senior management to drive business growth and success.
  • Learn and implement company policies that affect the department or business, ensuring compliance and adherence.
  • Monitor progress performance with key trainers and senior management, providing regular updates and insights.
  • Achieve department sales goals through the efficient execution of company policies and procedures.
  • Maintain a high level of floor presence, providing sales and trouble-shooting support to customers.
  • Control payout ratio by monitoring and auditing payout numbers per company standard, instructing and coaching staff on necessary adjustments.
  • Ensure all machine malfunctions or repairs are reported to facilities mechanics, following up as needed.
  • Conduct till checks, refunds, credit, and ticket adjustments in accordance with company policy.
  • Hold weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, and other relevant topics.
  • Complete all amusement reports and audits as assigned by the corporate office in a timely manner.
  • Create department schedules, task assignments, and issue breaks and lunches as needed.
  • Conduct and monitor department inventory, submitting reports on a weekly and monthly basis.
  • Train, coach, and issue disciplinary actions for department staff as necessary.
  • Place monthly product orders for store supplies, crane plush, and redemption prizes.
  • Open and close the store and department following company guidelines.
  • Cross-train and maintain a basic understanding of all store departments.
  • Assist guests at the point of sale and game floor, resolving customer complaints and escalations.

Requirements

  • Associate's degree and 2-3 years of retail management experience, preferably in the entertainment, retail, or hospitality industries.
  • Ability to work in a fast-paced environment with high levels of noise, dust, and activity.
  • Physical demands include bending, stretching, twisting, climbing, and having a high level of mobility and flexibility in small spaces.
  • Ability to stand and walk for extensive periods without breaks during busy times.
  • Ability to use hands and fingers to handle and feel objects and reach with hands and arms.
  • Lifting and/or moving up to 100 pounds with assistance may be required.