Operations Systems Specialist

4 days ago

Quincy, Massachusetts, United States TalentBurst Full time
Job Overview

TalentBurst is currently seeking a skilled Operations & Systems Engineer to join our team. This role involves providing analytical solutions and presenting recommendations to enhance operations processes and meet strategic objectives.

Key Responsibilities
  • Monitor systems for availability, capacity, and performance, investigating and analyzing problems/issues, assessing criticality, and reporting as required.
  • Evaluate issues, documenting, communicating, and escalating them to ensure timely resolution.
  • Maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and maintaining controls over IT processes.
  • Configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.
  • Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.
  • Collaborate with technical and non-technical personnel to resolve open issues and update status in the ticketing system.
  • Provide technical support for daily operations and oversee production system maintenance activities in cooperation with vendors.
  • Participate in patch management process for servers, systems, and software.
  • Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.
  • Develop project plan/timeline estimation and identify key milestones for the operations team.
  • Monitor, track, and complete project tasks, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
  • Develop and implement 'best practice' methodologies to enhance operations efficiency.
Preferred Qualifications
  • Demonstrated ability to solve complex IT problems, monitor servers, and generate reports.
  • Able to resolve problems as they arise and handle situations expeditiously.
  • Self-starter with broad technical background of systems, software, and technology; critical-thinking and analytical skills; and ability to multi-task.
  • Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.
  • Familiarity with tools and technologies such as Dynatrace, QuickSight, AWS.
  • Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.
  • Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.
  • Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
  • Experience creating/interpreting architectural diagrams, ER diagrams, and other technical documents.
  • Experience with ticketing systems, preferably ServiceNow.
  • General knowledge and experience with developing and presenting status reports, trends, and metrics.
  • Able to take notes and document all user interactions and steps taken.
  • Excellent communication experience with technical and non-technical staff.
  • Able to develop and maintain effective relationships with management, vendors, end users, and program team members.
Salary and Benefits

We offer an estimated salary of $105,000 - $140,000 per year, depending on experience, and a comprehensive benefits package.

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