IT Operations Automation Specialist

5 days ago


Quincy, Massachusetts, United States CRG Full time

We are seeking a skilled IT Operations Automation Specialist to join our team at CRG, where you will have the opportunity to work with a leading Retail client with over $80B in annual revenue. As an IT Operations Automation Specialist, you will be responsible for implementing and supporting ServiceNow ITOM solution, specializing in event management, health log analytics, and AIOPS.

The ideal candidate will have 3+ years of experience in relevant job or field of technology, with a strong background in orchestration and automation platforms, monitoring tools, and ServiceNow development and architecture.

You will develop integrations between ServiceNow and third-party solutions, configure event and alert management rules, and remediation workflows. You will also reduce incident volume using event management rules and restore services quickly applying AIOPS automation.

As an IT Operations Automation Specialist, you will support operations teams in reducing alert noise across a single pane of glass view of enterprise operations. You will develop and configure ServiceNow Health Log Analytics (HLA) and predictive AIOPS to proactively alert operations of potential impacts to operational performance and improve service availability.

This role requires strong problem-solving skills, excellent written and verbal communication skills, and the ability to work independently. The salary for this position is estimated to be around $65-$90 per hour, based on industry standards and location.

  • Key Responsibilities:
  • Develop and deploy ServiceNow AIOPS to enhance infrastructure monitoring, incident prediction, and automated resolution capabilities
  • Development of ServiceNow ITOM solution (event management, AIOPS, HLA) to reduce operational noise and outages and increasing service availability
  • Collaborate with engineers and operations to ensure the overall success of the ITOM implementation
  • Monitor data flow between ServiceNow ITOM and systems to ensure seamless dataflow and operational visibility
  • Assist in creating documentation of integration processes, solutions, and design decisions for future reference and use by other engineers
  • Resolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platform
  • Contribute to improving integration processes, practices, and standards, fostering a culture of continuous improvement within the team

If you are a motivated and detail-oriented professional looking for a challenging role in IT Operations Automation, we encourage you to apply.



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