Voice Systems Specialist

1 week ago


Quincy, Massachusetts, United States The Cervantes Group Full time
Job Summary:
The Cervantes Group is seeking a skilled Voice Operations Engineer to join our team. In this role, you will design, implement, and maintain voice systems and related applications. You will also collaborate with telephony providers and third-party vendors to enable advanced voice features and resolve voice incidents.

About the Position:
This is a full-time position that requires a bachelor's degree in Computer Science, Telecommunications, or related field. The ideal candidate will have 2-3+ years of experience in networking, telephony, and/or PBX environments. Bilingual in English & Spanish (written, verbal) is mandatory. Proven success in multi-vendor PBX and multi-carrier PSTN trunk integrations using SIP is required.

Key Responsibilities:
- Design, implement, and maintain voice systems and related applications
- Collaborate with telephony providers and third-party vendors to enable advanced voice features and resolve voice incidents
- Support vendors integrating VOIP telephony/turret systems
- Coordinate and execute testing/troubleshooting of VOIP telephony and trading turrets

Requirements:
- Bachelor's degree in Computer Science, Telecommunications, or related field
- 2-3+ years of experience in networking, telephony, and/or PBX environments
- Bilingual in English & Spanish (written, verbal) is mandatory
- Proven success in multi-vendor PBX and multi-carrier PSTN trunk integrations using SIP

Salary:
$120,000 - $150,000 per year

Benefits:
- Comprehensive benefits package
- Opportunities for professional growth and development

Why Work With Us:
The Cervantes Group is a dynamic company that offers a competitive salary and comprehensive benefits package. We are committed to providing opportunities for professional growth and development.

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