**Consumer Lending Operations Manager**

3 days ago


Oceanside, California, United States Frontwave Credit Union Full time
About the Role

The **Consumer Lending Operations Manager** is a key leadership position responsible for the overall direction and management of Consumer Lending operations at Frontwave Credit Union. This role oversees the Consumer Lending Department, ensuring that members receive exceptional service, and that lending operations are conducted in a timely and accurate manner.

Key Responsibilities
  • Department Leadership: Provide strategic direction and oversight to the Consumer Lending Department, ensuring alignment with Credit Union goals and objectives.
  • Service Delivery: Ensure that members receive prompt, accurate, and efficient service through multiple channels, including digital, phone, branch, and indirect.
  • Loan Processing and Funding: Oversee the processing and funding of loans, ensuring compliance with established lending guidelines and department Service Level Agreements (SLAs).
  • Staff Management: Supervise and develop Consumer Lending staff, providing coaching, training, and performance evaluations to ensure high-quality service delivery.
  • Process Improvement: Identify opportunities for process enhancements and implement changes to improve efficiency and effectiveness.
  • Member Experience: Foster a positive member experience by developing or enhancing processes that progress the level of service.
  • Reporting and Analysis: Create reports, provide analysis, and make recommendations for change to support business decisions.
  • Compliance and Risk Management: Ensure compliance with all relevant laws, regulations, and Credit Union policies and procedures, and identify and mitigate risks associated with lending operations.
Requirements
  • Education and Experience: Bachelor's degree preferred or equivalent experience in a related field, with 7+ years of experience in the financial services industry, including 5+ years of leadership experience and 3+ years of underwriting experience in consumer lending.
  • Knowledge and Skills: Strong knowledge of consumer lending operations, loan processing, and funding, as well as excellent leadership, communication, and analytical skills.
About Frontwave Credit Union

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. We are committed to providing exceptional service and creating consumer solutions that enhance the quality of life for our members and the communities we serve.



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