Accounting Professional for Loan Collections

6 days ago


Phoenix, Arizona, United States Stellantis Financial Services US Full time

Company Overview

Stellantis Financial Services US is a leading financial services provider with a strong commitment to delivering exceptional customer experiences.

We are seeking an experienced Accounting Professional to join our team and contribute to our mission of enhancing customer satisfaction through effective loan collections.

Estimated Salary: $19-$24 per hour, plus potential bonus opportunities based on performance.

Schedule: Our next onboarding class is set to begin January 2025. As a hybrid employee, you will have the flexibility to work from home or one of our offices with breathtaking views.

About the Role

This exciting opportunity involves working in a fast-paced goal-oriented collections department where you will utilize telephone, automated dialer, and written correspondence to collect current and past due payments from customers.

As an Accounting Professional, you will be responsible for reducing delinquency for assigned accounts, providing customer service regarding collection issues, and offering programs to minimize delinquency.

You will also be accountable for meeting daily and weekly production goals, adhering to collection standards of conduct policy, and maintaining delinquent rates at or below objectives.

Required Skills and Qualifications

  • Minimum 2 years of collection-related experience
  • High school diploma/GED
  • Reliable transportation and ability to live within a commutable distance of Atlanta, GA; Houston, TX; Phoenix, AZ

Preferred Qualifications:

  • Moderate computer knowledge of MS Excel and MS Word software
  • Ability to recognize problems, resolve or escalate as needed
  • Speak and listen effectively to customers via phone
  • Tolerate stressful interactions with customers
  • Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws

Benefits

  • 401(k) match
  • Health insurance (medical, dental, prescription drug, vision)
  • Savings/spending accounts
  • Virtual office visits
  • Employee Assistance and Wellness Programs
  • Company-provided life and disability insurance
  • Supplemental insurance (life, critical illness, auto, pet, identity theft, and legal services)
  • Tuition reimbursement
  • Paid Time Off (holidays, vacation flex, and sick days)
  • Vehicles discounts for loans or lease

Others

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position involves regular access to specified personal information of consumers, including Social Security numbers and dates of birth.



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