Medical Collections Specialist
1 week ago
We are seeking a highly skilled Medical Collections Specialist to join our team. In this role, you will be responsible for managing patient accounts, processing payments, and communicating with patients in a professional and empathetic manner.
Key Responsibilities- Proactively follow up on outstanding balances, contacting patients by phone to discuss and resolve account details in a timely manner.
- Manage accounts for external collection actions as a last resort, after all internal collection efforts have been exhausted.
- Process payments over the phone and set up payment plans as needed to support timely account resolution.
- Rearch and prepare patient credits, coordinating with the accounting team to process approved refunds accurately and efficiently.
- Update and maintain accurate demographic information to ensure clear and accurate patient statements.
- Efficiently manage a high call volume, with a target of handling approximately 300 calls per week professionally and effectively.
- Experience: 1-2 years in self-pay, billing customer service, or collections roles, with proven skills in account management.
- EMR Knowledge: Familiarity with Electronic Medical Records (EMRs), with NextGen experience being a plus.
- Customer Service: Strong customer service skills, with the ability to communicate effectively and empathetically with patients.
- EOB Knowledge: Solid understanding of Explanation of Benefits (EOBs) to accurately interpret and explain account information.
- $18 to $21 per hour, based on experience.
- A flexible schedule, including Monday to Friday, 8:00 AM to 5:00 PM, with flexible start times between 6:00 AM and 8:00 AM available after training.
Medix is a dedicated provider of workforce solutions to clients across multiple industries. We have been recognized as one of the Best and Brightest Companies to Work For in the Nation for two consecutive years and have been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to positively impacting 20,000 lives affects not only how we interact with our clients and talent but also with our coworkers. We believe in working together to achieve our goals.
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