Collections Representative

4 days ago


Phoenix, Arizona, United States Stellantis Financial Services US Full time
Company Overview
Stellantis Financial Services (SFS) is a captive finance company for a leading automaker, offering exciting growth opportunities to advance your career. With a commitment to enhancing customer experience, we provide a world-class team and culture that values innovation and excellence.

Salary
As a Collections Representative at Stellantis Financial Services US, you can make a significant difference in a crucial role. We offer competitive pay, ranging from $19-$24 per hour, along with potential performance-based monthly bonuses. Our comprehensive benefits package includes:
  • Potential bonus: Performance-based monthly bonus
  • Supplemental pay: Referral bonus
  • Flexibility: High-performing associates can create their own work schedule on a weekly basis
  • Hybrid Work Arrangement: Work from offices or remotely

Job Description
We are seeking a skilled Collections Representative to join our high-performing team. As a key member of our collections department, you will be responsible for resolving delinquent auto loan accounts. Your duties will include:
  • Conferring with customers by telephone to collect current and past due payments
  • Determining the reason for delinquency and updating customer information
  • Documenting conversations and arrangements accurately in the collection system
  • Adhering to collection standards of conduct policy on all accounts

Required Skills and Qualifications
To succeed in this role, you must possess:
  • Minimum 2 years of collection-related experience
  • High school diploma/GED
  • Reliable transportation and commutable distance to one of our locations
  • Moderate computer knowledge of MS Excel and MS Word software

Benefits
We offer a range of benefits to support your well-being and career development, including:
  • Retirement plan - 401(k) match
  • Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
  • Virtual office visits
  • Employee Assistance and Wellness Programs

Estimated Salary Range
The estimated salary for this position is between $19-$24 per hour, based on the location and requirements of the role.

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