Order Management Coordinator
1 week ago
Position Overview
Teledyne LeCroy Inc. is a prominent designer, manufacturer, and distributor of advanced electronic solutions. We are seeking a Full-Time Customer Service Representative with expertise in international logistics to enhance our order management team. In this pivotal role, the ideal candidate will engage with both internal and external clients through electronic communication.
Key Responsibilities:
- Verify all orders for precision and ensure release by the conclusion of each business day.
- Generate and send sales order confirmations to clients and relevant sales personnel.
- Address and resolve order discrepancies efficiently.
- Input orders into an ERP booking system accurately.
- Prepare formal quotes and proposals as requested by sales personnel and clients.
- Maintain and track quotations within the Salesforce database.
- Engage in substantial customer interaction through electronic communication.
- Ensure all necessary documentation is organized within each order folder.
- Provide exceptional customer service to internal clients via electronic communication.
- Regularly update required spreadsheets and records.
- Monitor multiple customer portals and support channels for new purchase orders throughout the day.
- Respond to incoming calls on the designated sales line and assist or direct clients as needed.
Qualifications:
- Minimum of 3 years of experience in customer service.
- Proficient in electronic communication; strong skills in Excel, Word, and data entry.
- Familiarity with various payment terms.
- Experience in similar manufacturing settings.
- Knowledge of product lead times.
- Experience with international shipping is preferred.
- Detail-oriented with the ability to manage multiple tasks, work independently, and proactively seek solutions.
Compensation:
Salary range is between $41,800.00 and $55,880.00.
Pay Transparency:
The salary range provided for this position is an estimate. Actual compensation for successful candidates will be determined based on various factors including location, education, work experience, key skills, and position type.
Teledyne and our employees are dedicated to conducting business with the highest ethical standards. We require all employees to adhere to applicable laws and regulations. Our commitment to honesty, integrity, and high ethical standards is as crucial as our reputation for delivering innovative solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
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