Desktop Support Coordinator
4 weeks ago
S&C Electric Company is seeking a highly motivated and detail-oriented individual to join our team as a Desktop Support Coordinator Intern. As a key member of our IT function, you will play a crucial role in ensuring the smooth operation of our computer systems and providing exceptional support to our diverse team.
Key Responsibilities:- Act as the primary point of contact for all client computer and software-related concerns.
- Create and maintain documentation for troubleshooting and using software and hardware.
- Respond to, prioritize, and provide detailed reports for technical support requests.
- Identify and assess support issues for cause, resolution, and potential trends.
- Escalate as necessary.
- Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
- Research the latest products, services, and standards as they best meet the needs of the business.
- Provide guidance and recommendations on the most effective use of technology.
- Maintain asset management of hardware and software inventories.
- Create required reports in response to management needs.
- Must be in good standing as a student at the Bachelor's degree level at an accredited university majoring in an Information Technology or related field and returning to school full-time at the end of the internship.
- Comfortable commuting and working onsite, reporting to S&C HQ in Rogers Park, Chicago, IL.
- Ability to work Full-Time in Spring 2025 for a minimum of 10 weeks.
- Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.
- Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.
- Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs.
- Strong customer service orientation with keen attention to detail.
- Ability to perform remote troubleshooting and provide user-friendly instructions.
- Proven problem-solving and analytical skills.
- Demonstrated ability to communicate effectively and professionally.
- Ability to work independently with minimal supervision in a fast-paced environment.
- Highly self-motivated and skilled at empowering a highly collaborative team.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Adept at reading, writing, and interpreting technical documentation and procedure manuals.
Preferred qualifications include prior IT internship experience. If you are a motivated and detail-oriented individual who is passionate about end-user support, we encourage you to apply for this exciting opportunity to join our team as a Desktop Support Coordinator Intern.
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