eRAD Technical Support Specialist

3 weeks ago


Somerville, Massachusetts, United States RadNet Full time

About the Role:

We are seeking a skilled Technical Support Engineer to join our team at RadNet. As a Technical Support Engineer, you will be responsible for troubleshooting and resolving customer technical inquiries related to eRAD software products.

Key Responsibilities:

  • Troubleshoot and resolve customer technical inquiries related to eRAD software products.
  • Participate in system administration duties and projects designed to decrease emergency technical support interactions and system downtime.
  • Perform eRAD RIS / PACS system updates.
  • Educate customers in system use and best practice methods, enabling them to provide top-notch healthcare.
  • Enlist the support of sales specialists, service resources, engineering resources, development resources, and management resources as needed.

Requirements:

  • PACS/Radiology experience.
  • BA/BS Degree.
  • Comp TIA Linux or RHCA or RHCT Certifications.
  • Experience with CCNA/CCNP.
  • Experience with all Windows operating systems (Server and Windows 7 and above).
  • Linux system administration.
  • Knowledge of archival and storage media.

What We Offer:

At RadNet, we are committed to delivering quality, value, and access in the 21st century. We align all stakeholders - patients, providers, payors, and regulators - to achieve the best clinical outcomes. If you are passionate about new technologies and remain current on new tools, and enjoy solving complex problems, we encourage you to apply for this exciting opportunity.



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