Infrastructure Support Specialist

2 days ago


Somerville, Massachusetts, United States Partners HealthCare Full time
About the Role:

As a Technical Operations Engineer with Partners HealthCare, you will be part of a dynamic team focused on delivering high-quality IT services to support the organization's strategic objectives. This is an exciting opportunity to join a collaborative environment where you will work closely with various stakeholders to ensure the reliability, security, and scalability of our IT infrastructure.

Main Responsibilities:

•Assist with build, mapping, and testing tasks related to Laboratory systems.

•Provide technical support to end-users, troubleshooting hardware and software issues, and ensuring connectivity and component configuration.

•Review daily service queues, evaluate and triage user requests/issues, and investigate and resolve infrastructure-related issues in a timely manner.

•Monitor system performance, ensure all components are operating at optimal levels, and perform regular maintenance and updates to hardware and software components.

Required Qualifications:

•1-3 years clinical application and/or health (allied, direct care) professional experience

•Familiarity with Laboratory operations a plus (LIS experience preferred)

•Demonstrated ability to work with various software systems and proficiency in high-performance computing and networking, both on-premises and in the cloud.

About Partners HealthCare:

Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service to the community. We are dedicated to delivering exceptional patient care and advancing the quality of health care through innovative research and education. Our team is passionate about making a difference in the lives of our patients and the communities we serve.

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