Desktop Support Specialist

2 days ago

Somerville, Massachusetts, United States Delphi-US Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at Delphi-US. As a Desktop Support Specialist, you will provide technical support to our clients' managed devices, including desktop computers, laptops, thin clients, and other peripheral devices.

Responsibilities:
  • Provide break/fix technical support for networked and stand-alone managed devices to comply with established Service Level Agreement
  • Prioritize issues by level of urgency and escalate unresolved issues to the appropriate level 3 IS Support Services team
  • Carry required company equipment, such as Surface Go/laptop, during workday and provide real-time updates of work assignments
  • Collaborate with other IS Support Services team(s) to triage network/computer issues
  • Set up and configure network devices using standard operating system, EPIC, or other tools
  • Participate in the execution of large hardware deployments, moves, and operating system rollouts
  • Perform scheduled preventative maintenance on desktop and laptop workstations, including re-imaging operating system, data capture and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware, and cable management
  • Capture primary user data stored on hard drive of managed devices using User State Migration Tool
  • Document work performed in the work log of tickets and work order within ServiceNow or other ticket documentation application
  • Utilize stored knowledge base articles to resolve issues
Requirements:
  • Working knowledge of Windows 10 operating systems
  • Skilled knowledge of HP and Dell desktops, laptops, printers, and peripheral hardware components
  • Functional knowledge of supported software: Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout Network Access Control (NAC), Microsoft Local Administrator Password Solution (LAPS), USMT, SCCM, and Citrix XenApp
  • Ability to perform full disk encryption using BitLocker and BitLocker key recovery
  • One-year experience in a Customer Service-focused environment, preferably in healthcare
  • One-year experience with hands-on installation, configuration, troubleshooting, and repair of workstations, laptops, and printers
  • CompTIA, Microsoft, or ITIL certifications are a plus
About Delphi-US:

Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering, and Professional Staffing services for premier corporations and a multitude of industries across the United States.

We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve.

We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates.

You'll find our team is highly experienced, friendly, professional, and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

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