Operations Manager
3 days ago
At Interstate Building MTC, Inc., we are seeking a highly motivated and experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the daily activities of assigned portfolio sites, ensuring the highest degree of customer satisfaction.
Key Responsibilities:- Manage the daily activities of assigned portfolio sites, including cleaning and maintenance of all offices, concourses, seating areas, washrooms, and public spaces.
- Plan, organize, and direct team members to ensure excellent customer satisfaction.
- Coordinate and schedule special project work for assigned buildings.
- Communicate and work closely with the home office to improve operations and employee experience.
- Daily supervision of the janitorial staff.
- Communicate and report to the Director on a weekly basis.
- Maintain and order cleaning supplies and inventory.
- Process all payroll for all staff.
- Schedule and train all new janitorial staff members.
- Responsible for managing disciplines and performance; coordinating with HR for assistance when necessary.
- Uphold the highest standards of cleanliness, safety, and conduct.
- Conduct building inspections and report to clients.
- Daily communication with clients via phone and email.
- Plan and coordinate new startups, including recruiting and training new employees.
- Prior floor experience preferred.
- Previous experience managing a janitorial team through motivation, coaching, and development.
- 3-5 years' experience working in the janitorial industry.
- Prior experience with Microsoft Word and Outlook.
- The ability to anticipate customer needs, change goals, and direction quickly and multitask.
- Proven experience supervising housekeeping departments of 15+ employees.
- Ability to maintain a budget.
- Ability to sell additional services to clients.
- Capable of using independent judgment/solid decision-making skills.
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
- Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
- Must be willing to travel.
- Bilingual (English/Spanish) a plus.
- Proficiency with general office PC applications (i.e., word processing, spreadsheets, databases).
- Demonstrated excellent written and verbal communication skills.
- Proven job reliability, diligence, dedication, and attention to detail.
- Must be flexible with working nights, weekends, and holidays.
Physical Requirements: Must be able to lift up to 50lbs independently and ability to bend. Extensive standing and walking.
Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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