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Operations Manager

2 months ago

Philadelphia, Pennsylvania, United States Veho Tech, Inc Full time
About Veho Tech, Inc.

Veho Tech, Inc. is a pioneering company that is revolutionizing the post-purchase experience. We are a growth-oriented organization that is committed to unlocking the potential of everyday consumers and brands to fully participate in e-commerce.

We are building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping. Our goal is to reinvent shipping and all parts of the post-purchase experience as we know it.

By removing the pain from delivery and returns, we are creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About the Role

As a Ground Operations Lead at Veho Tech, Inc., you will play a pivotal role in ensuring the smooth operation of our logistics activities. You will be at the forefront of daily interactions with cross-functional teams, orchestrating efforts to maintain safety standards while achieving operational excellence.

Your leadership will be crucial in guiding a shared shift to guarantee successful launches and sorts, in collaboration with both the Veho Tech, Inc. team and our valued driver partners.

Key Responsibilities:
  • Operational Excellence: Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
  • Logistics Management: Quickly navigate technology platforms to manage operational changes, re-routes, and other logistical challenges with ease and efficiency.
  • Collaboration and Communication: Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success.
  • Equipment Operation: Operate a forklift and potentially a box truck with skill and precision, ensuring the safe and efficient movement of goods and materials as needed.
  • Customer Service: Execute with a focus on customer service, providing high levels of support and assistance to our crowd-sourced driver partners and internal teams.
  • Physical Demands: Works well in a fast-paced environment that is, at times, physically tasking.
  • Leadership: Demonstrate strong communication skills to effectively lead a shift.
  • Physical Readiness: Stand for extended periods, move boxes up and down, bend, and frequently lift objects weighing up to 50 lbs, ensuring physical readiness for the demands of the role.
Qualifications:
  • Experience: At least 1 year of previous experience in logistics, operations management, or a related field is preferred.
  • Technology Proficiency: Owns a modern smartphone and can navigate apps on a smartphone daily.
  • Equipment Certification: Forklift certification and/or experience operating box trucks is preferred.
  • Problem-Solving Skills: Proficiency in technology platforms and tools relevant to logistics operations.
  • Strong Work Ethic: Strong problem-solving skills and the ability to thrive in a fast-paced, physically demanding environment.
  • Commitment to Excellence: Commitment to delivering exceptional experiences to team members and driver partners.
  • Background Check: Ability to pass a comprehensive background check.
  • Flexibility: Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.