Retail and Commercial Custom Framing Specialist

3 weeks ago

Bozeman, Montana, United States Michael's Inc Full time

Job Summary:

We are seeking a skilled and customer-focused Retail and Commercial Custom Framing Specialist to join our team at Michaels Inc. As a key member of our framing team, you will be responsible for delivering exceptional customer service, creating memorable framing solutions, and maintaining a safe and clean store environment.

Main Responsibilities:

  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
  • Execute Company policies and standards, including delivering sales and production results.
  • Complete framing orders with a high degree of quality and on time.
  • Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
  • Deliver friendly customer service, help customers shop, and provide a well-merchandised and in-stock store for customers to shop.
  • Follow Standard Operating Procedures (SOPs) and Company programs.
  • Support shrink and safety programs.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash register and execute cash handling to standards.
  • Acknowledge customers, help locate product, and provide solutions.
  • Assist with Omni-channel processes.

Requirements:

  • Basic computer skills and basic measuring skills.
  • Ability to operate the framing equipment and glass cutter.
  • Preferred: Retail experience, experience selling products and/or services to customers.

Work Environment:

Public retail store setting, taking care of our customers. All public areas are climate-controlled. Some stock rooms may not be climate-controlled. Some outdoor work if assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.

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