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Retail and Commercial Custom Framing Specialist
1 month ago
We are seeking a highly skilled and customer-focused Retail and Commercial Custom Framing Specialist to join our team at Michaels Stores. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and creating memorable framing solutions for their art.
Key Responsibilities- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Execute Company policies and standards, including maintaining a safe, clean, and clutter-free environment.
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
- Deliver sales and production results, complete framing orders with a high degree of quality and on time, and maintain the ready-made frame department and other assigned areas.
- Provide friendly customer service, help customers shop and find what they are looking for, and provide a well-merchandised and in-stock store for the customer to shop.
- Follow Standard Operating Procedures (SOPs) and Company programs, support shrink and safety programs, and interact with others in an accepting and respectful manner.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget, operate cash register and execute cash handling to standards, and acknowledge customers, help locate product, and provide solutions.
- Assist with Omni channel processes and perform other duties as assigned.
- Basic computer skills and basic measuring skills.
- Ability to operate the framing equipment and glass cutter.
- Retail experience and experience selling products and/or services to customers.
- Physical Requirements: regular bending, lifting, carrying, reaching, and stretching; ability to move throughout the store; ability to remain standing for long periods of time; lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
Public retail store setting taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. To review a comprehensive list of benefits, please visit Michaels Benefits. For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).
