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Travel Agent I

2 months ago

Delray Beach, Florida, United States The Auto Club Group Full time
Unlock Your Potential as a Field Travel Agent

Are you a sales-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our team as a Field Travel Agent at The Auto Club Group.

About the Role

As a Field Travel Agent, you will be responsible for generating new sales, retaining existing members, and growing our overall book of business through our multiple product offerings. You will be challenged to drive new business with competitive products and help retain our 14+ million members.

Key Responsibilities
  • Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth, and repeat Travel bookings
  • Achieve assigned travel, membership, and credit card sales goals
  • Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships, and related travel products and services
  • Prepare complex and/or large-scale domestic and international travel packages
  • Complete reservations and advise clients regarding documentation requirements
  • Make necessary travel arrangements (i.e., reservations, collect money, and process documents)
  • Receive and champion customer concerns through to resolution
  • Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system
  • Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives
What We Offer

At The Auto Club Group, we are committed to providing a safe and inclusive work environment. Our employees enjoy a range of benefits, including:

  • Average earnings $42,000 - $60,000 (base plus commissions)
  • Unlimited Commissions
  • Monthly Booking Bonus
  • Quarterly New Hire On-Pace Bonus
  • Base $15 per hour
  • Medical, dental, and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards
Requirements

To be successful in this role, you will need:

  • High school diploma or equivalent
  • 1-year business-to-consumer sales experience
  • Strong sales skills with a history of effectively developing, tracking, following up on, and closing leads
  • Advanced consultative selling techniques utilizing thorough product knowledge
  • Strong phone sales and prospecting skills
  • Excellent verbal and written communication skills combined with strong customer focus
  • Ambition, motivation, and drive
  • Excellent listening skills and ability to understand customer needs
  • Ability to proactively grow a personal book of business and repeat clients
Join Our Team

The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.