Client Support Specialist
2 weeks ago
The Client Support Specialist is dedicated to delivering exceptional service to both prospective and current clients. This role is pivotal in identifying opportunities for additional sales and collaborating with sales professionals for follow-up actions. The specialist also aids the agency owner in achieving service objectives.
Key Responsibilities
- Delivers tailored, professional service experiences by fostering trust and cultivating robust client relationships.
- Addresses client inquiries related to coverage options, billing, claims, or products by adhering to established agency protocols.
- Facilitates modifications to existing accounts and policies.
- Acts as an intermediary on behalf of the client between the agency and various business partners.
- Coordinates appointments with current or potential clients for agency personnel.
Essential Qualifications
- Possession of an active insurance license is mandatory.
- Proven experience in customer service.
- Strong communication abilities.
- Proficient in PC software applications (including Microsoft Office Suite and Internet Explorer).
- Fundamental knowledge and understanding of basic mathematical concepts.
- Capability to manage multiple clients and daily responsibilities to achieve agency-set objectives.
Benefits Offered:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunities for career advancement
- Paid time off
- Parental leave
- Training and development programs
- Vision insurance
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