Technical Support Specialist
2 months ago
Worldwide TechServices stands as a premier provider of technology solutions and services, catering to a wide array of clients globally. With our headquarters in Billerica, MA, we specialize in delivering infrastructure and professional services to top-tier technology firms, enterprises, and individual consumers.
Position Overview
The role of the Customer Service Engineer is crucial in ensuring the effective troubleshooting and repair of various technology products within an end-user setting.
Key Qualifications
- Completion of a technical school program or 2-4 years of pertinent experience
- Maintain necessary OEM Certifications
- Proficient in both software and hardware systems
- Familiarity with ITIL methodologies
- A+ certification is preferred
- Outstanding communication and customer interaction abilities
- Strong interpersonal capabilities
- Ability to independently follow instructions
- Capability to lift and transport computer equipment weighing up to 50 lbs.
- Possession of a basic repair toolkit
- Diagnose and repair technology products at client locations
- Provide support to high-profile clients
- Address change management requests
- Execute IMAC activities
- Effectively communicate with end-users and service desk staff
- Adhere to service operations policies and procedures
- Perform additional tasks as required to fulfill business objectives
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