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Insurance Customer Support Specialist
2 months ago
We are seeking a dedicated individual who is enthusiastic about delivering outstanding customer support to our clients and policyholders. As an Insurance Customer Support Specialist at Chris Castanza Insurance Agency, you will demonstrate the advantages of our services by generating insurance quotes and offering coverage recommendations.
Your responsibilities will include providing exceptional service to existing policyholders by addressing billing inquiries, modifying policies, and suggesting appropriate coverage options. The ideal candidate will possess prior experience in customer service and demonstrate excellent communication abilities.
Key Responsibilities:- Handle incoming calls related to insurance policy inquiries, customer feedback, and general questions.
- Document all customer interactions and ensure that all inquiries regarding policies are resolved.
- Verify client insurance coverage and provide policyholders with proof of insurance documentation.
- Stay informed about new marketing strategies to accurately respond to insurance-related inquiries using available resources.
- Make precise adjustments to customer policies based on the information provided.
- Exhibit strong communication and active listening skills.
- Familiarity with Microsoft Word, Excel, PowerPoint, and customer relationship management systems.
- A basic understanding of insurance policies and schedules is advantageous.
- A high school diploma or GED equivalent is required.
- Previous experience in customer service is essential.
- Strong problem-solving capabilities.
- A humble attitude with a commitment to personal development.
- Ability to pass a background check.
- Willingness to obtain an insurance license and excel in sales once licensed.
At Chris Castanza Insurance Agency, we are committed to attracting top talent to join one of the leading insurance agencies in the nation. Our hiring process is comprehensive, and finalists will be asked to arrange reference calls with previous supervisors.
We offer limitless benefits to high achievers. Chris Castanza leads one of the fastest-growing insurance agencies in the country and has been nominated for Personal Lines Agent of the Year on two occasions. His agency is recognized for its collaborative approach to business. Chris is a sought-after speaker and trainer, known for his practical and motivational style that combines education with inspiring narratives. He has coached teams and small businesses nationwide, focusing on enhancing organizational vision, developing team talent, and establishing frameworks for ongoing success.
Discover more about his insights in his book available on Amazon: 'The Great Game of Insurance.'
