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Technical Support Specialist

2 months ago

Blue Springs, Missouri, United States Worldwide TechServices Full time
Company Overview

Worldwide TechServices stands as a premier provider of technology solutions and services, catering to a wide array of clients globally. With our headquarters in Billerica, MA, we deliver both infrastructure and professional services to top-tier technology firms, enterprises, and individual consumers.

Position Overview
The role of the Customer Service Engineer is crucial, focusing on diagnosing and rectifying a diverse range of technology products within an end-user setting.

Required Qualifications
  • Completion of a technical school program or 2-4 years of applicable experience
Certifications and Qualifications:
  • Maintain necessary OEM Certifications
  • Proficient in software and hardware systems
  • Familiarity with ITIL methodologies
  • A+ certification is preferred
Essential Skills:
  • Outstanding communication and customer interaction abilities
  • Strong interpersonal capabilities
  • Ability to independently follow instructions
  • Capacity to lift and transport computer equipment weighing up to 50 lbs.
  • Possession of a basic repair toolkit
Key Responsibilities
  • Diagnose and repair technology products at user locations
  • Provide support to high-profile clients
  • Address change management requests
  • Execute IMAC activities
  • Effectively communicate with end-users and service desk staff
  • Adhere to service operations policies and procedures
  • Perform additional duties as necessary to fulfill business requirements