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IT Infrastructure Specialist

4 weeks ago

Newport Beach, California, United States Gillian Executive Search, Inc. Full time
Job Title: IT Infrastructure Specialist

We are seeking an experienced IT Infrastructure Specialist to join our team at Gillian Executive Search, Inc. Our client is a leading real estate corporation with a portfolio of projects including multifamily, mixed-use developments, hotels, resorts, retail, corporate housing, custom homes, and golf course developments.

The successful candidate will be responsible for providing advanced technical support for complex hardware and software issues, documenting end-user information, and following up on open issues and projects. They will also be responsible for mentoring junior team members and contributing to the development of technical support strategies.

Key Responsibilities:
  • Lead large IT projects, including the design and deployment of new IT systems and services.
  • Help define IT infrastructure strategy, architecture, and processes.
  • Develop and execute disaster procedures and maintain data backups.
  • Troubleshooting and Issue Resolution: Respond to technical support tickets and incidents escalated from L2 (Level 2) support.
  • System and Network Monitoring: Monitor system performance, network connectivity, and server health using monitoring tools.
  • React to service outages promptly with adherence to standard operating procedures.
  • Take ownership of tasks and follow through to ensure complete resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Escalation Point: Serve as a technical escalation point for L1/L2 support technicians.
  • Assist in the development of department documentation.
  • Perform post-resolution follow-ups to help requests.
  • Monitors and troubleshoots firewalls, routers, switches, and other networking devices to maintain continuous operational levels.
  • Works closely with IT Director to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers.
  • Monitor and remove virus, spyware, and other non-authorized software.
  • Creating and maintaining current standard operating procedures.
  • End-User Training and Education: Provide basic training to end-users on commonly used software applications, IT policies, and best practices.
  • Assist Team Lead and Managing Partners with special projects as necessary.
  • Other duties as assigned.
Requirements:
  • Associate's degree or two years of college-level coursework or training in a computer-related discipline.
  • MCP certification preferred.
  • A+,Net+, Security+, CCNA, CCNP Certification preferred.
  • Minimum of 4-8 years prior IT experience with providing IT Support.
  • Must possess significant knowledge of the operation, repair, and the principles and practices used of local and wide, wired, and wireless, computer and telecommunication networks.
  • Must possess significant knowledge of computer network characteristics, network operating system software, and network components.
  • Comprehensive knowledge of IT best practices.
  • Excellent organizational and communications skills, both written and oral.
  • Ability to manage multiple projects and completing priorities.
  • Required to speak and write the English language in an understandable manner.
  • Requires high level of organization and time management skills.
  • A sense of urgency and a commitment to timely completion of projects.
  • Requires high level of attention to detail.
  • Flexible, willing, team player attitude.
  • Audio Video troubleshooting preferred but not required.
  • Required to work on-call duty when needed.
Working Conditions:
  • Works in office area and indoors frequently.
  • Moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Works beyond normal hours on weekends and holidays, when necessary.
  • Subject to hostile emotionally upset residents, family members, personnel, visitors, or others.
Physical Demands:
  • Frequently lift and/or move items over 50 pounds.
  • Continuously standing, sitting, walking, bending, kneeling, stooping, crouching, crawling and climbing throughout the day.
  • Cope with mental and emotional stress of the position.
  • Must be able to remain in a stationary position 95% of the time.
EEO Statement:

Our client provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, our client complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has properties.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reports to: IT Director

Classification: Exempt

Position Type: Full-time

Expected Hours of Work: 40 hours per week; 5 days per week Some weekend work is required