Global Revenue Cycle Specialist

4 days ago


Raleigh, North Carolina, United States Bandwidth Full time
Job Description

Job Summary:

We are seeking a highly skilled Global Revenue Cycle Specialist to join our team at Bandwidth. The successful candidate will be responsible for ensuring global customers receive accurate and timely invoices.

Key Responsibilities:

  • Confirm the completion of M07 and S07 jobs, utilizing multiple systems to correct any errors and making necessary changes to ensure accurate billing.
  • Run monthly queries during the billing cycle to validate charges associated with the NRC and MRC job, ensuring results align with previous months and documenting the total amount of revenue associated.
  • Quarterly run the monthly billing cycle utilizing multiple billing platforms and resources, ensuring accurate and timely delivery of customer invoices.
  • Provide assistance to internal teams with billing cycle inquiries, researching issues, analyzing large data, and assisting with solutions via internal ticket queues.
  • Perform the monthly billing cycle audit for multiple products to validate charge accuracy, working with internal teams to confirm any unexpected changes and identifying issues that require resolution.
  • Drive projects to completion with a focus on accuracy and communication.
  • Develop subject matter expertise on Bandwidth products, regularly attending product meetings to obtain knowledge on new and existing products.
  • Attend and sometimes lead billing cycle stakeholder meetings, attending department meetings, and documenting meeting notes to inform the team and absent stakeholders.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests.
  • Interface with Bandwidth leadership to effectively communicate status, define critical issues and impacts, design mitigation plans, and articulate required decisions.

Requirements:

  • Bachelor's Degree
  • At least 2+ years of experience in billing
  • 1-2 years of analytical experience
  • Strong verbal and written communication skills
  • Ability to work within the parameters of the outlined working conditions
  • Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion
  • Strong MS Excel skills
  • Critical thinking, analytical, problem-solving, and organizational skills
  • Ability to focus, complete tasks accurately, and thrive in a fast-paced environment
  • Ability to think creatively, improve processes, evaluate, and resolve problems effectively

Bonus Points:

  • Previous Telecom billing experience is a plus
  • Salesforce, Netsuite, or Zendesk experience
  • General accounting and financial reporting as it applies to the billing function
  • Microsoft Access, SQL database, DOMO

Whole Person Promise:

At Bandwidth, we're committed to providing a work environment that enriches your body, mind, and spirit. We offer a range of benefits, including 100% company-paid medical, vision, and dental coverage, four weeks of PTO, and a PTO embargo to ensure you can fully disconnect during your time off.

We believe in the importance of work-life balance and offer additional PTO through volunteer hours and Bandwidth challenges. Our 'Mahalo moments' program grants additional time off for life's most important moments, and we provide 90-minute workout lunches and unlimited meetings with our nutritionist.



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