Customer Service Representative

6 days ago

Saint Cloud, Minnesota, United States Collabera Full time
About the Role:

The Governance, Risk & Compliance (GRC) division of Wolters Kluwer is seeking a detail-oriented individual to join their team.

The successful candidate will be responsible for developing strong relationships with internal/external customers, vendors, and jurisdictional agencies.

Key responsibilities include:

  • Developing strong relationships with internal/external customers, vendors, and jurisdictional agencies
  • Performing searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels
  • Assisting customers, vendors, and team members with order fulfillment, problem resolution, and training on products and jurisdictional requirements
Responsibilities:

The successful candidate will be responsible for:

  • Developing strong relationships with internal/external customers, vendors, and jurisdictional agencies
  • Performing searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels
  • Assisting internal/external customers and/or vendors with order fulfillment and problem resolution
  • Understanding, demonstrating, and explaining service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements to customers, team members, and/or vendors
  • Making well-informed and timely decisions to meet client expectations and requirements
  • Making recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results
  • Challenging existing procedures and processes regarding the delivery of services, service offerings, and making recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction
  • Assisting customers, team members, and/or vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach
Education Qualification:

The ideal candidate will have:

  • An Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment
  • Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
Required Skills:

The successful candidate will possess:

  • Proficient with excellent data entry skills
  • Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
  • Ability to multitask and demonstrate ability to problem solve
  • Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment

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