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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Spee-Dee Delivery. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.
Key Responsibilities- Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information about shipments, services, and concerns.
- Investigate and resolve customer complaints, working closely with drivers, claims department, and branch managers to ensure seamless resolution.
- Communicate effectively with customers, drivers, and internal teams to resolve delivery issues and ensure timely resolution.
- Document and record mis-deliveries, follow-ups, and alternate delivery addresses, maintaining accurate records for future reference.
- Obtain customer feedback information to improve our services and ensure customer satisfaction.
- High School diploma or equivalent required.
- Customer service, administrative, or clerical experience preferred.
- Excellent verbal and written communication skills, with the ability to work effectively in a fast-paced environment.
- Basic computer knowledge and proficiency in using software applications.
- Professional telephone etiquette and good listening skills, with the ability to remain calm under pressure.
- Competitive hourly rate, ranging from $16.00 to $18.00 per hour, based on experience.
- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) plan, Quarterly Bonuses, and more.
Spee-Dee Delivery Service, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Must be able to pass a criminal background check.
