Membership Service Associate

4 hours ago


Rock Hill, South Carolina, United States YMCA of Upper Palmetto Full time

**Job Summary:**

The Membership Service Associate is a key member of our team, responsible for providing exceptional customer service to our members and guests. This role requires a strong ability to communicate effectively, both verbally and in writing, and to work in a fast-paced environment. The ideal candidate will be able to multitask, prioritize tasks, and maintain a positive attitude in a dynamic setting.

**Key Responsibilities:**

  • Provide accurate information to members and guests regarding YMCA programs and policies
  • Administer procedures and policies of the Front Desk and member services area
  • Assist with special events and activities as needed
  • Greet members and guests with a smile and provide a welcoming atmosphere
  • Process online membership receipts and program registrations
  • Answer phone calls promptly and provide information to members and guests
  • Maintain and account for daily cash drawer
  • Forward accurate information to members and guests via phone, mail, email, or fax
  • Distribute equipment and supplies as needed
  • Perform basic housekeeping duties in the Front Office and other areas of the YMCA
  • Other duties as needed

**Requirements:**

  • High school diploma or equivalent preferred
  • Must be at least 18 years of age
  • Strong public relations and interpersonal skills
  • General clerical and computer skills
  • Ability to communicate with people of all levels
  • Positive attitude and desire to achieve the mission of the Upper Palmetto YMCA
  • CPR, First Aid, and AED certifications required within 30 days of employment
  • Ability to respond to safety and emergency situations
  • Critical thinking and decision-making skills
  • Emotional maturity
  • Physical Requirements: carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs), and walking

**Why Work for the YMCA of Upper Palmetto?**

The YMCA of Upper Palmetto is a dynamic and supportive work environment that offers opportunities for growth and development. We are committed to helping our employees achieve their career goals and provide a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity



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