Customer Service Representative

2 weeks ago


Coeur d'Alene, Idaho, United States Kootenai County, ID Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Clerk III in the Assessor's Office. This is an exciting opportunity to provide exceptional service to the public and play a vital role in the operations of our office.

Key Responsibilities
  • Provide front counter customer service to the public, addressing inquiries and resolving issues related to property assessment procedures and valuations.
  • Interpret assessment calculations and appraisal notes from scanned/data records, and answer basic questions regarding real property ownership.
  • Compile information and coordinate with Appraisers, Land Records and Mapping Division staff and management to assist and resolve complex issues.
  • Work effectively in a high-volume environment, handling multiple tasks and maintaining composure during stressful situations.
Requirements
  • High school diploma or GED with at least six (6) months related experience and/or training.
  • Knowledge or experience in real estate, real property ownership transfers, chain of title combined with administrative and secretarial office procedures and practices.
  • Excellent customer service skills, oral and written communication skills, and ability to read and locate properties on a map.
  • Valid driver's license, satisfactory driving record, and ability to maintain insurance.
Benefits
  • $17.98 to $20.50 per hour depending on qualifications and experience.
  • Public Employees Retirement System of Idaho (PERSI), a pension plan with five year vesting, 11.96% employer contribution, and a lifetime payout upon retirement.
  • Full-time, regular employees receive 11 paid holidays in accordance with Policy #312.
  • Excellent and comprehensive benefits package.

We are an equal opportunity employer and welcome applications from qualified candidates. Please attach a cover letter, resume, and three letters of reference to your online application. We look forward to hearing from you



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