Client Care Specialist
2 days ago
Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization dedicated to ending homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County, providing essential services to individuals and families in need.
Job Summary:We are seeking a highly motivated and compassionate Client Care Worker to join our team at Crossroads Residence, a community residence that has been serving single males recovering from alcoholism and substance abuse since 1991. As a Client Care Worker, you will play a vital role in promoting client participation in services, protecting client rights, and ensuring client safety and well-being.
Key Responsibilities:- Oversee client participation in daily program activities and monitor adherence to program rules and routines.
- Accept new clients in electronic records database and issue necessary items such as meal cards, mail, medication, lockers, and toiletries.
- Make scheduled rounds of assigned areas to safeguard clients and property, and promote appropriate behavior.
- Provide optimal customer service and respond to client needs in a timely and professional manner.
- Report any instances of client rights violations, incidents, or criminal activity to the Operations Manager.
- High school diploma or GED
- One year of relevant experience
- Competitive hourly rate of $19.23
- Exceptional benefits package, including medical, dental, vision, prescription coverage, life insurance, and retirement plan
- Opportunities for professional growth and development
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today to join our team and make a difference in the lives of our clients
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