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Client Care Specialist
2 months ago
Client Care Specialist
at Bond Vet
Bond Vet is dedicated to enhancing the bond between humans and animals through superior pet care. Our focus is on urgent care, ensuring that pets receive the attention they need when it matters most. Our facilities are thoughtfully designed to be welcoming and accommodating for both pets and their owners, combining a friendly atmosphere with advanced technology developed in-house to continually improve the experience for our veterinary team, pets, and clients.
As a Client Care Specialist (internally referred to as Care Coordinators), you will play a crucial role in delivering an exceptional experience for both clients and their pets during their visits. You will be the initial and final point of contact for our patients, utilizing hospitality and professionalism to ensure that clients feel welcomed, comfortable, and supported throughout their time with us.
Key Responsibilities:
- Welcome pet owners and their furry companions, facilitating a seamless check-in and check-out process.
- Oversee the scheduling of daily appointments and accommodate walk-ins.
- Communicate with other veterinary practices and clients via phone and email as required.
- Maintain cleanliness and organization in common areas, ensuring they are well-stocked.
- Deliver a high standard of hospitality to pet owners, addressing inquiries and providing necessary information and education.
Qualifications:
- Prior experience in customer service, hospitality, or roles involving direct client interaction.
- Strong written and verbal communication skills.
- Exceptional attention to detail with the ability to multitask efficiently.
- Comfortable with typing and navigating multiple computer systems.
- Experience in veterinary practices or animal care is advantageous.
What We Offer:
- Comprehensive support for your physical and mental well-being, including fully covered health insurance, affordable dental and vision plans, and access to wellness services.
- Generous time off policies, including paid parental leave and discounts on services for your pets.
- Commitment to your financial future with competitive compensation, 401k matching, and commuter benefits.
- A culture focused on growth, learning, and development, with opportunities for mentorship and empowerment.
Our Core Values:
- Passion for Pets: Our love for animals drives us to excel in our roles, fostering a strong bond between humans and pets.
- Team Collaboration: We are knowledgeable and enthusiastic about improving the veterinary experience, always ready to support one another.
- Clear Communication: We prioritize transparency and honesty in our interactions.
- Positive Work Environment: We maintain a cheerful and uplifting atmosphere, recognizing its impact on our workplace.
- Empowerment: We encourage innovation and ownership in our roles, seeking individuals who are not only team players but also leaders.
We are committed to providing equal opportunities for all individuals, regardless of their background or identity.
