Systems Specialist

7 days ago


Glen Allen, Virginia, United States Thalhimer Full time
Job Summary

We are seeking a highly skilled Systems Specialist to join our team at Thalhimer. As a key member of our Systems Support team, you will be responsible for providing top-notch support for our TMF platform, as well as assisting with new property initiatives and working with industry partners to ensure smooth implementation.

Key Responsibilities
  • Assist in new property initiatives and work with industry partners to ensure smooth implementation
  • Focus on continuous improvement and growth, including learning about the latest technology initiatives and strategies
  • Assist the TMF Systems Support team by prioritizing excellent customer service
  • Assist with the set-up process and ensure continued assistance with site for all acquisitions and new construction properties
  • Work with the System Support team in all matters related to the implementation, use, and ongoing improvement of MRI and other various technology systems
  • Follow standardization initiatives and work towards Thalhimer consistency
Secondary Functions
  • Support
  • Handle support calls and tickets as needed
  • Troubleshoot and resolve complex issues
  • Manage escalations for internal systems and with 3rd party partners
  • Regular communication with TMF associates
Collaboration with IT Group/Managers
  • New technology projects, implementations
  • Assist in communications on any system outages
  • Assist with New hire trainings
  • Ensure development of continued education for onsite team members
Management of
  • Task priority
  • Ticket response time
  • System Support documentation
  • Contract invoicing

All other tasks and duties as assigned, with dates to be agreed upon.



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