Systems Specialist
7 days ago
We are seeking a highly skilled Systems Specialist to join our team at Thalhimer. As a key member of our Systems Support team, you will be responsible for providing top-notch support for our TMF platform, as well as assisting with new property initiatives and working with industry partners to ensure smooth implementation.
Key Responsibilities- Assist in new property initiatives and work with industry partners to ensure smooth implementation
- Focus on continuous improvement and growth, including learning about the latest technology initiatives and strategies
- Assist the TMF Systems Support team by prioritizing excellent customer service
- Assist with the set-up process and ensure continued assistance with site for all acquisitions and new construction properties
- Work with the System Support team in all matters related to the implementation, use, and ongoing improvement of MRI and other various technology systems
- Follow standardization initiatives and work towards Thalhimer consistency
- Support
- Handle support calls and tickets as needed
- Troubleshoot and resolve complex issues
- Manage escalations for internal systems and with 3rd party partners
- Regular communication with TMF associates
- New technology projects, implementations
- Assist in communications on any system outages
- Assist with New hire trainings
- Ensure development of continued education for onsite team members
- Task priority
- Ticket response time
- System Support documentation
- Contract invoicing
All other tasks and duties as assigned, with dates to be agreed upon.
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Systems Specialist
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Human Resources Specialists
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