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Technical Support Specialist

2 months ago

Fort Lauderdale, Florida, United States JetBlue Airways Corporation Full time
Job Summary

We are seeking a highly skilled Technical Support Controller to join our team at JetBlue Airways Corporation. As a key member of our technical operations team, you will be responsible for monitoring fleet performance, providing recommendations for preventative maintenance, and troubleshooting complex aircraft systems.

Key Responsibilities
  • Review open Minimum Equipment List (MEL) updates and troubleshoot issues
  • Issue Technical Service Items or Engineering Control/Technical Service Items for MEL items with extensive history
  • Ensure parts are available in the system to support clearing MEL items, including Save our Spares (SOS) parts
  • Periodically report trends, including MEL, and make recommendations to Tech Manager(s) and Airline Transportation Association (ATA) responsible Engineers
  • Work with MEL planning to ensure MEL are assigned to prevent Out Of Service (OOS) aircraft
  • Identify necessary actions and provide instructions to prevent recurring interruptions
  • Research and develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
  • Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins for more effective troubleshooting
  • Review Service News Letters and Airline Operator Telex for troubleshooting information
  • Liaise with ATA Engineer, MOC, and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce OOS time
  • Act as a leader during road trips to reduce OOS times when requested
  • Review aircraft Health Diagnosis software (AVIATAR, AHEAD, FLIGHTLINK, DFDR) for symptoms of system degradation and issue appropriate action
  • Perform additional duties and responsibilities as assigned to achieve departmental and Company objectives
Requirements
  • High School Diploma/General Education Development (GED) Diploma with seven (7) years' experience in aircraft maintenance, aircraft systems, and troubleshooting with a part 121 operator; OR a Bachelor's Degree in Engineering with five (5) years' experience in aircraft maintenance
  • Valid Federal Aviation Administration (FAA) Airframe and Power plant Certificate
  • Strong ability to troubleshoot complex aircraft systems
  • Knowledge of aircraft maintenance processes and procedures
  • Strong knowledge of aircraft documentation (Aircraft Maintenance Manual, Illustrated Parts Catalogue, Fault Isolation Manual, Troubleshooting Manual, Wiring Diagram, Aircraft Schematic Manual, etc.)
  • Diverse experience in all aspects of technical operations and aircraft systems
  • Available for overnight travel (30%)
Preferred Qualifications
  • Bachelor's Degree in Engineering or Aircraft Maintenance Management
  • Experience with E190 and Airbus A320/A321 aircraft
  • Knowledge of Microsoft Project, Word, PowerPoint, and Excel
  • Strong organizational, communication, and team building skills
Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment
  • Computer and other office equipment
Work Environment
  • Traditional office environment and occasional field service
  • Present for core business hours with occasional off-hours support
Physical Effort
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)