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Technical Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Tier 1 Support Analyst to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our internal employees.
Key Responsibilities- Respond to technical questions and issues from internal employees via phone and email
- Manage workload efficiently to fulfill commitments in a timely manner
- Collaborate with IT and operations staff to resolve technical issues
- Use ticketing systems to track and resolve technical issues
- Participate in on-call rotation to provide support during off-hours
- Associate's or Bachelor's degree in a technical field or 1 year of experience in a technical role
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Technical competency in IT-related areas
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.