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Front Office Associate

2 months ago

Minneapolis, Minnesota, United States Nystrom & Associates, Ltd. Full time
About the Role

We are seeking a highly skilled and compassionate Front Office Associate to join our team at Nystrom & Associates, Ltd. As a key member of our front office staff, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Interact with patients and visitors in a warm and professional manner, providing a positive first impression of our organization.
  • Answer inbound and make outbound calls to respond to patient inquiries, provide accurate information, and triage as necessary.
  • Check-in patients for appointments, verify demographic information, and collect payments in a timely and efficient manner.
  • Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
  • Maintain a clean and organized front desk and waiting room space, managing patient paperwork, office supplies, and other amenities.
  • Handle patient concerns and crises with empathy and patience, collaborating with site leadership to resolve as needed.
  • Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
  • Attend mandatory meetings and trainings to stay up-to-date on policies and procedures.
Requirements
  • Strong communication and interpersonal skills, both written and verbal.
  • Ability to manage stress while navigating difficult situations and escalated patient interactions.
  • Work with confidential information.
Benefits
  • Medical and dental insurance.
  • Paid Time Off (PTO).
  • Paid Holidays.
  • Opportunities for professional growth and career advancement.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses.
  • 401(K) Retirement Plan with employer matching contribution.
  • Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance.
  • Employee Assistance Program.
  • Free Term Life Insurance Policy.
  • Tuition discounts with select schools.