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Client Relationship Specialist
2 months ago
As a Client Relationship Specialist, you will play a crucial role in supporting our Administrator's travel and expense requirements.
Your primary responsibility will be to enhance our customer's experience by addressing issues, communicating effectively, and collaborating with internal teams to eliminate obstacles for travelers.
Being at the forefront of our operations, you will have the unique opportunity to provide ongoing feedback to our product, design, and engineering teams, contributing to the continuous improvement of our customer-facing and internal platforms.
This role is vital as it directly influences our daily operations, traveler satisfaction, and product evolution.
Key Responsibilities:
- Collaborate effectively with our Commercial clients, ensuring exceptional customer experience through prompt and precise communication.
- Develop a comprehensive understanding of our offerings and engage with clients about the most pertinent features and functionalities tailored to their needs.
- Work closely with your Commercial Account Managers to prioritize accounts, ensuring that your efforts optimize revenue potential.
- Implement playbooks and program initiatives while tracking outcomes based on established KPIs (e.g., user adoption, customer retention, upselling).
- Enhance satisfaction, adoption, and retention while minimizing churn by delivering swift and informed advice aligned with customer objectives.
- Act as the 'voice of the customer' by providing internal insights on how we can enhance our services to maximize customer value and retention.
- Refine segmentation strategies for the Scaled book to inform engagement approaches.
- Manage contract renewals, processing, and negotiations.
Qualifications:
- Bachelor's degree or equivalent relevant experience.
- 1-2 years of experience in Sales, Account Management, or a related customer-facing role within a rapidly expanding SaaS organization.
- Proven ability to manage a substantial volume of accounts throughout the customer lifecycle, from onboarding to ongoing support.
- Strong project management and organizational capabilities.
- Data-driven mindset focused on enhancing efficiency.
- Ability to prioritize tasks in a dynamic environment and tackle challenges effectively.
- Enthusiasm for thoroughly understanding a product to offer solutions to clients.
- Attention to detail and exceptional communication skills are essential.
- Passion for travel and commitment to enhancing the customer experience.
- High energy, proactive individual with innovative ideas who takes initiative to accomplish tasks.
The compensation range reflects the anticipated low and high end of the salary for this position and may vary based on business needs.
To determine a successful candidate's starting salary, we consider various factors, including work location, candidate skills and experience, market demands, and internal equity.
For roles with on-target earnings (OTE), the pay range encompasses both base salary and target incentive compensation. Compensation may be higher for those who exceed performance targets. Candidates may receive additional information from the recruiter.