Surveillance Operations Specialist
1 week ago
We are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at del Lago Resort and Casino. As a key member of our Surveillance Department, you will be responsible for monitoring activities to ensure compliance with internal policies and procedures, as well as state regulations.
Key Responsibilities- Monitor Surveillance Systems: Operate surveillance equipment within the Surveillance room and report any malfunctions or issues.
- Conduct Investigations: Document, observe, tape, and report any violations of state regulations, company policies, or departmental procedures.
- Collaborate with Law Enforcement: Interact with local, state, and federal law enforcement agencies in the investigation of criminal activity on company property.
- Ensure Compliance: Monitor currency transports and ensure adherence to casino procedures.
- Provide Expertise: Render advice and provide expertise or judgment based on information gathered, studied, analyzed, or reviewed.
- Maintain Confidentiality: Handle confidential information, reports, incidents, and materials with discretion.
- Communicate Effectively: Communicate clearly and professionally with senior management, team members, and external contacts.
- Education: High school diploma or GED equivalent required.
- Experience: Formal security or law enforcement training, schooling, or certification required; related on-the-job experience may be considered in lieu of formal training.
- Skills: Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests, and the general public.
- Physical Demands: Ability to regularly walk and work on feet to complete assigned shifts; talk and hear.
- Cognitive Abilities: Define problems, collect data, establish facts, and draw valid conclusions; interpret a variety of technical and mathematical formulas.
- Adaptability: Be flexible to work all shifts, including holidays, nights, weekend hours, and overtime as business needs dictate.
- Training: Attend required training sessions offered by the casino.
- Licensing: Obtain required licenses.
- Regulatory Compliance: Perform duties in compliance with local laws and regulations.
- Problem Gambling: Have knowledge of the Property's programs to address problem gambling.
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