Technical Training Coordinator
2 weeks ago
Zurich North America is seeking a Software Education Consultant to enhance our team. We welcome applicants from anywhere within the U.S.
Position Overview:
This position is responsible for conducting training sessions focused on software applications to elevate the performance of individuals, agencies, and the organization as a whole. Additionally, it involves providing effective customer support for software-related inquiries and challenges.
Key Responsibilities:
Engage with clients through various communication channels to deliver insights about software capabilities and features. When challenges arise, ensure appropriate solutions are provided to the clients.
- Leverage business acumen, technological expertise, and change management skills to collaborate with cross-functional teams in developing and executing implementation strategies.
- Maintain comprehensive records of customer interactions, detailing inquiries and software usage issues, along with the resolutions provided.
- Utilize knowledge of business goals, processes, products, and services to formulate recommendations for new initiatives aimed at addressing business challenges.
- Foster strong relationships across the organization.
- Serve as a bridge between clients and product teams during all implementation processes.
- Assist in change management planning and execution, including training and communication efforts that align with strategic and operational objectives.
- Develop user test scenarios and participate in User Acceptance Testing (UAT) for technology solutions.
- Contribute to the creation and execution of technical training programs.
- Deliver technical training sessions to the organization.
- Act as a Subject Matter Expert (SME) for technical training content and product discussions.
- Identify areas for improvement and collaborate with management to implement action plans.
Travel Requirements:
This position may require travel.
Basic Qualifications:
Bachelor's Degree with a minimum of 4 years of experience in the Insurance or Operations sector; OR
High School Diploma or Equivalent with at least 6 years of experience in the Insurance or Operations sector; OR
Zurich Certified Insurance Apprentice with an Associate Degree and 4 years of experience in the Insurance or Operations sector.
Preferred Qualifications:
Strong communication skills across all organizational levels, from entry-level to senior management.
Ability to cultivate collaborative relationships.
Skills in change management, process management, and negotiation.
Excellent verbal and written communication abilities.
Proficiency in data analysis, analytical thinking, and problem-solving.
Experience with the complete training lifecycle from needs assessment to evaluation.
Familiarity with Go To Webinar, Microsoft Office Suite, and similar course development tools.
Capability to troubleshoot complex software issues to provide accurate support to clients.
Compensation:
The starting salary range for this role is $63,000 to $103,000. Compensation may vary based on various factors, including specific office location, role, skill set, and experience level.
Remote Work:
This position allows for hybrid work arrangements.
Schedule:
This is a full-time position.
Employment Sponsorship:
Not offered.
-
Software Training Consultant
2 weeks ago
Boise, Idaho, United States Zurich NA Full timeZurich North America is seeking a Software Training Consultant to enhance our team. We welcome candidates from across the U.S. to apply for this remote opportunity.Position Overview:This position is responsible for facilitating software training sessions aimed at boosting individual, agency, and organizational performance, while also delivering high-quality...
-
Staff Engineer/Engineer-in-Training
5 hours ago
Boise, Idaho, United States State of Idaho Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Staff Engineer/Engineer-in-Training. This is an exciting opportunity to work on a wide range of highway project design and construction projects, from inception to final completion.Key ResponsibilitiesPlan, schedule, conduct, or coordinate detailed phases of the...
-
Senior Technical Records Analyst
2 weeks ago
Boise, Idaho, United States Boise State University Full timeDepartment Overview: We are seeking a meticulous individual who values both the overarching goals and the finer details within our Financial Aid and Scholarships Office. This role is pivotal in providing processing support and assistance, requiring a candidate with exceptional attention to detail, the ability to handle substantial workloads, a methodical...
-
Senior Technical Records Analyst
1 week ago
Boise, Idaho, United States Boise State University Full timeDepartment Overview: We are seeking a meticulous individual who values both the broader perspective and the finer details. The primary responsibility of this role is to deliver processing support and assistance for the Financial Aid and Scholarships Office. The ideal candidate will exhibit exceptional attention to detail, the capacity to handle substantial...
-
Senior Technical Records Analyst
1 week ago
Boise, Idaho, United States Boise State University Full timeDepartment Overview: We are seeking a meticulous individual who values both the broader perspective and the finer details. The primary role of this position is to deliver processing support and assistance within the Financial Aid and Scholarships Office. The ideal candidate will exhibit exceptional attention to detail, the capability to handle substantial...
-
Industrial Coatings Technical Service Representative
22 hours ago
Boise, Idaho, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Service Representative to join our team at Sherwin-Williams. As a key member of our coatings team, you will be responsible for providing technical support and expertise to our customers in the industrial and marine sectors.Key ResponsibilitiesProvide technical assistance and guidance to...
-
Training Specialist
4 weeks ago
Boise, Idaho, United States Interior, Bureau Of Indian Affairs Full timeDevelop wildland fire training courses and related products in support of national interagency wildland fire management objectives. Develop training products in accordance with project plan, established national interagency procedures, standards and management objectives. Collaborate with NWCG staff, NWCG committees and subgroups, and a wide range of...
-
Technical Program Manager
4 days ago
Boise, Idaho, United States Micron Technology Full timeJob Title: Technical Program ManagerWe are seeking a highly skilled Technical Program Manager to join our team at Micron Technology. As a key member of our Package & Assembly engineering team, you will be responsible for delivering robust, reliable, and cost-effective packages aligned with end-product requirements.Key Responsibilities:Lead the development of...
-
Technical Implementation Specialist
2 weeks ago
Boise, Idaho, United States Securly Full timeJob OverviewCompany Overview:Securly, Inc. stands at the forefront of K-12 student safety and wellness, recognized as a leader in AI-driven safety solutions that enhance student well-being globally. Our commitment to innovation has earned us accolades as one of the fastest-growing companies in the EdTech sector, positively impacting over 20,000 educational...
-
Technical Support Specialist
7 days ago
Boise, Idaho, United States Enphase Energy Full timeAbout the RoleEnphase Energy is seeking a highly skilled Customer Service Representative to join our team as a Customer Support Technician. This role will provide inbound phone call services to our Customer Support Level 1 team, ensuring exceptional customer experience and resolving technical issues related to our solar energy products.Key...
-
Technical Lead
7 days ago
Boise, Idaho, United States CAI Full timeAbout the RoleWe are seeking a highly skilled .Net Developer to join our team at CAI. As a key member of our Application Team, you will be responsible for designing and developing technical solutions that meet the business requirements of our clients.Key ResponsibilitiesTechnical Design Expertise: Provide technical design expertise to support defined...
-
Senior Training Officer
1 week ago
Boise, Idaho, United States Valiant Integrated Services Full timePOSITION SUMMARY:This role is a full-time exempt position that plays a vital part in supporting the ARNG Mission Command Training Support Program (MCTSP). The Senior Training Officer (STO) serves as the primary training consultant for assigned ARNG commanders, fostering positive mentoring and coaching relationships with battalion, brigade, and division...
-
Training and Documentation Manager
2 days ago
Boise, Idaho, United States Micron Full timeJob SummaryMicron is seeking a highly skilled Workforce Development Engineer to join our Operations Central Team. As a key member of our team, you will be responsible for providing support and solutions to our global operations and training network.Key ResponsibilitiesProvide strategic support to the Operations Central Team, worldwide Operations, and the...
-
Training Systems Technician
2 weeks ago
Boise, Idaho, United States Valiant Integrated Services Full timePosition OverviewSUMMARYThis role is a full-time opportunity within the ARNG Mission Command Training Support Program (MCTSP). The individual will serve as a Simulation Technician, providing essential support to the MTC and various training facilities as required.KEY RESPONSIBILITIES:Act as the local authority on hardware, software, and operational aspects...
-
Technical Solutions Lead
7 days ago
Boise, Idaho, United States Public Consulting Group Full timeAbout the RolePublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for...
-
Technical Support Analyst
1 week ago
Boise, Idaho, United States Involta Full timePosition Overview: The Client Services IT Specialist plays a crucial role in addressing client requests for technical support, ensuring a professional, prompt, and effective resolution of technical issues. Problem-solving will involve utilizing diagnostic tools and support request tracking systems, along with providing remote assistance at both desktop and...
-
Technical Support Analyst
1 week ago
Boise, Idaho, United States Involta Full timePosition Overview: The Client Services IT Specialist plays a crucial role in addressing client requests for technical support, ensuring prompt, courteous, and effective resolution of issues. Problem-solving will require the utilization of diagnostic tools and support request tracking systems, as well as providing remote assistance at both desktop and server...
-
Maintenance Technician II
7 days ago
Boise, Idaho, United States Jones Lang LaSalle IP, Inc. Full timeAbout the RoleAs a Maintenance Technician II at Jones Lang LaSalle IP, Inc., you will play a critical role in ensuring the smooth operation of our facilities by providing technical support and maintenance services. Your expertise will be essential in troubleshooting and repairing complex equipment, as well as performing routine maintenance tasks to prevent...
-
Boise, Idaho, United States Trinity Health Full timeJob SummaryWe are seeking a highly skilled Technical Systems Specialist to join our team at Trinity Health. This role will be responsible for assisting in the planning, managing, coordinating, executing, and supporting the activities of the regional laboratory information system.Key ResponsibilitiesAssist in the planning, managing, and coordinating of...
-
Water Project Coordinator
2 weeks ago
Boise, Idaho, United States Stantec Full timeOverviewAt Stantec, we unite some of the brightest minds in engineering and science within our Water division, viewing community interactions with water as an integrated system rather than isolated networks. Our commitment to sustainable solutions ensures that water is accessible and properly managed throughout the hydrologic cycle. Our experts, driven by...