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Industrial Coatings Technical Service Representative
2 months ago
We are seeking a highly skilled and experienced Technical Service Representative to join our team at Sherwin-Williams. As a key member of our coatings team, you will be responsible for providing technical support and expertise to our customers in the industrial and marine sectors.
Key Responsibilities- Provide technical assistance and guidance to customers on the application and use of our protective and marine coatings products.
- Conduct product training and demonstrations to ensure customers are fully informed and equipped to use our products effectively.
- Collaborate with sales representatives to identify customer needs and provide solutions to meet those needs.
- Develop and maintain strong relationships with customers to ensure their quality and service expectations are met.
- Stay up-to-date with industry developments and advancements in coatings technology to provide expert advice and guidance to customers.
- Participate in coatings seminars and training programs to enhance knowledge and skills.
- Manage product test runs at customer facilities to ensure products meet quality and performance standards.
- Support national accounts specifications approval process to ensure compliance with customer requirements.
- Assist sales representatives in calling on prospective customers and providing technical support for product demos.
- Maintain contact with laboratory on current technical issues and provide feedback to improve product development.
- Conduct technical training seminars at customer facilities to educate customers on product knowledge and application methods.
- Evaluate product complaints and decide the best way to resolve the problem.
- Ensure customer quality and service expectations are met.
- Assist customers in preparing paint specifications to meet product applications.
- Troubleshoot on-line technical problems such as correcting batches and formulation of products.
- Advise customers of product line changes and improvements.
- Maintain expertise in industrial and marine equipment use and surface preparation.
- Shade product batches using intermix system.
- Assist customers with product inventory control and re-ordering.
- Train customers on product knowledge and application methods.
- Evaluate product complaints and decide the best way to resolve the problem.
- Assist sales representatives by preparing samples, panels, etc. for presentations.
- Coordinate technical service issues between branch, sales representatives and product service room.
- High School Diploma or equivalent required; Bachelor's degree in Business or related field preferred.
- 2-4 years of experience in the coatings industry working as an applicator or coatings inspector.
- Strong demonstrated knowledge of Protective and Marine products, industrial surface preparations, inspection equipment and application equipment.
- Possess expert equipment knowledge to troubleshoot, repair and resolve customer problems with spray equipment and pumps.
- Experience working within shipyards or heavy industrial environment and resinous flooring.
- Strong written and verbal communication skills; ability to write detailed reports.
- NACE or SSPC certified.
- Experience working as an industrial coatings applicator.
- Experience utilizing various testing equipment and interpreting data.
- Experience in failure analysis data a plus.
- Ability to travel at least 60%.
- Experience working with coatings technology and equipment.
- Knowledge of industry standards and regulations.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
At Sherwin-Williams, we offer a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role in the coatings industry, please submit your application.
