Operations Logistics Specialist Associate
3 weeks ago
Job Summary
UPMC is seeking a skilled Operations Logistics Specialist Associate to join our team. As a key member of our facilities operations team, you will be responsible for providing exceptional support to our facilities, engineering, and maintenance teams across all UPMC hospital campuses, senior living facilities, and other non-hospital-based locations.
Key Responsibilities
- Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.
- Provide CMMS and technical support to front-line facilities maintenance staff (both mobile and PC-based) for data entry, work request inquiries, and staff availability.
- Ensure operational safety and integrity by fielding internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, and mobile equipment issues.
- Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs.
Requirements
- Advanced technological skills and proficiency in Microsoft Office programs with a typing ability greater than 45 wpm required.
- One (1) year experience working in a call center or collaborative office setting required.
- Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution is required.
- Ability to multi-task and communicate efficiently and effectively via telephone and online chat in a fast-paced environment.
What We Offer
- Opportunity for on-site, hybrid, or fully remote work available.
- UPMC is an Equal Opportunity Employer/Disability/Veteran.
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