Operations Logistics Specialist Associate

4 weeks ago


Pittsburgh, Pennsylvania, United States UPMC Full time

UPMC Corporate Administrative Services is seeking a skilled Operations Logistics Specialist Associate to provide exceptional support to our facilities operations team. This role will involve working in a fast-paced environment, utilizing multiple CMMS applications and a matrix of communications tools to ensure data consistency, timely resolution, and facilities management support.

Key Responsibilities:

  • Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.
  • Provide CMMS and technical support to front-line facilities maintenance staff for data entry, work request inquiries, and staff availability.
  • Ensure operational safety and integrity by fielding internal and external facilities emergencies, including vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, and utility outages.
  • Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.
  • Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs.

Requirements:

  • High School Diploma or equivalent required.
  • Advanced technological skills and proficiency in Microsoft Office programs with a typing ability greater than 45 wpm required.
  • One (1) year experience working in a call center or collaborative office setting required.
  • Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution required.

Licensure, Certifications, and Clearances:

  • Act 34 Criminal Clearance required.

UPMC is an Equal Opportunity Employer/Disability/Veteran.



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