Defense and Government Travel Consultant

2 days ago


Springfield, Massachusetts, United States TX_Military & Government Full time
Be at the Heart of Our Business

We're seeking a skilled Travel Consultant to join our team at CWT, a global leader in travel management services. As a Travel Consultant, you will provide exceptional customer service to defense and government travelers, ensuring their travel experience is seamless and enjoyable.

Key Responsibilities:
  • Create and complete travel arrangements, including air, hotel, car, and rail bookings
  • Ensure reservations meet client standards and preferences
  • Act as a trusted advisor, offering informed and insightful recommendations to enhance the traveler experience
  • Handle a wide range of bookings, from simple to complex, with potentially non-standard and multi-destination itineraries
  • Make changes or resolve issues that may arise during or before travel
  • Assignments may include routine and non-routine work
What We Offer:
  • Comprehensive training by experienced colleagues
  • Access to our social intranet for staying up-to-date on industry developments
  • A collaborative, close-knit global community
  • A culture of caring, with a focus on corporate social responsibility
  • Opportunities for growth and development
Requirements:
  • 3-5 years of experience as a Travel Consultant or 5 years in a customer service industry
  • Advanced knowledge of GDS (Sabre or Amadeus)
  • Genuine passion for high-quality customer service
  • Good verbal and written communication skills
  • Strong teamwork skills
  • Positive, "can-do" attitude
  • Willingness to learn and grow
What's in It for You?
  • Hands-on paid training
  • Competitive compensation, including shift differentials, referral bonuses, and supplier incentives
  • Salary Range: USD 47,000 - USD 60,000 yearly
  • 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
  • On-site and home-based positions available
  • Flexible working options: Full-time, part-time, nights, and weekends
  • Medical, dental, and vision benefits
  • Employee discounts and supplier incentives
  • Employee Assistance Program & Employee Resource Groups


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