Technical Support Specialist

2 weeks ago

New York, New York, United States Tyson & Mendes Full time
Job Overview

Salary: $25-28/hour

Tyson & Mendes is seeking a dedicated Technical Support Specialist to provide remote assistance to our team members across the nation. This role involves diagnosing technical issues and determining effective solutions while offering ongoing support for various platforms and remote area networks.

A successful candidate will possess a solid understanding of computer hardware and software, as well as familiarity with internet applications, Microsoft 365, and the Windows operating system. Strong troubleshooting skills, a sense of urgency, and meticulous attention to detail are essential for this position.

Work Schedule: This position operates from 8:00 am to 5:00 pm EST or CST, reporting directly to the IT Supervisor.

Key Responsibilities:

  • Manage end-user workstations and assist with user activities on Microsoft Windows.
  • Diagnose and resolve network hardware and software issues as they arise.
  • Oversee daily management and training of network devices, security protocols, Document Management Systems, and Microsoft Office Suite.
  • Translate technical concepts for non-technical staff and users.
  • Provide training and guidance to users on new software and hardware.
  • Maintain and distribute desktop hardware, including peripherals and driver installations.
  • Identify and troubleshoot desktop hardware and software issues both locally and remotely.
  • Collaborate and research solutions for software application issues.
  • Document repairs and resolutions in ZenDesk.
  • Participate in additional projects and priorities as assigned.

Qualifications:

  • Minimum of 2 years of experience in a service desk or help desk environment.
  • Associate's degree or higher in Computer Science, Engineering, or a related field.
  • CompTIA A+ certification is preferred.
  • Experience with ticketing systems such as ZenDesk, ServiceNow, or FreshDesk is advantageous.
  • Proficiency in troubleshooting wireless network issues.
  • Experience in a Windows, Microsoft 365, Exchange, and Azure environment.
  • Knowledge of MacOS and iOS is a plus.
  • Understanding of LAN/WAN networking principles.
  • Familiarity with Ethernet, cabling, network protocols, and multimedia presentation technologies.
  • Exceptional troubleshooting skills for hardware and software problems.
  • Strong technical and problem-solving abilities.
  • Excellent organizational and time-management skills.
  • Outstanding written and verbal communication skills.
  • Strong interpersonal skills and a grasp of technical resources.
  • Demonstrated sense of urgency.
  • Experience in an ITIL or ITSM environment is required.
  • Experience in contributing to team documentation is preferred.

Benefits:

  • A range of healthcare plans (some at no cost to the employee).
  • 401K matching.
  • Paid parental leave.
  • Internal diversity and inclusion initiatives.
  • Firm-wide charitable giving program.
  • Numerous social and off-site events to foster colleague relationships.

Why Choose Tyson & Mendes?
We are a rapidly growing civil defense firm recognized for our innovative approach within the legal sector. Our dynamic and diverse team is committed to delivering exceptional service and achieving outstanding results for our clients. We prioritize investing in our employees, ensuring a supportive and progressive work environment.

Tyson & Mendes is committed to equal employment opportunity without discrimination or harassment based on race, religion, color, sex, parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non-merit-based factors.

  • Technical Support Specialist

    5 days ago

    New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to oversee the delivery of quality technical support to internal and external customers. As a key member of our team, you will be responsible for providing technical support to users, researching and answering questions, troubleshooting problems, and maintaining workstation...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Software Guidance and Assistance, Inc. Full time

    Technical Support SpecialistBecome a vital member of our team at Software Guidance & Assistance, Inc. as a Technical Support Specialist. In this role, you will deliver comprehensive technical assistance to end users, ensuring a seamless experience through various support channels including phone, remote desktop, and in-person visits. Your responsibilities...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Jobot Full time

    Join Our Team as a Technical Support SpecialistAbout Us:At Jobot, we pride ourselves on our commitment to our employees and clients. Our core values focus on creating a supportive environment that fosters growth and excellence. We are a well-respected firm known for our dedication to providing outstanding service and maintaining a strong reputation in the...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States INA Solution Full time

    Position: Technical Support Specialist - IntuneCompany: INA SolutionContract Type: Long-TermOverview:The Technical Support Specialist will play a crucial role in the management and deployment of desktop and laptop configurations utilizing advanced tools such as Microsoft Deployment Toolkit, Intune, and Azure Active Directory.Key Responsibilities:Lead the...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, complemented by a minimum of 4 years of relevant experience in IT...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a skilled Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT support....

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of experience in IT support roles....

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States City of New York Full time

    Position OverviewThe City of New York is seeking qualified candidates for the role of Technical Support Specialist within the Department of Social Services (DSS). This position is essential for ensuring the smooth operation of IT services across various administrative units.About the DepartmentThe DSS encompasses the New York City Human Resources...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States IT Search Corp Full time

    Position Overview: We are seeking a dedicated Technical Support Specialist to join our team at a leading financial services organization.Key Responsibilities:Provide on-site technical assistance to staff.Troubleshoot and resolve hardware and software issues efficiently.Support various applications including Microsoft 365, Azure, and Adobe products.Assist in...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Jesica Full time

    Job Title: Technical Support Specialist at JesicaAbout Us:Jesica is a recruitment agency utilizing cutting-edge AI technology to match candidates with ideal career opportunities on behalf of our clients who are actively searching for outstanding talent. We encourage individuals who are exploring new roles or are simply curious about their options to complete...

  • Technical Support Specialist

    3 days ago

    New York, New York, United States Everest Consultants, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Everest Consultants, Inc. as a Help Desk Analyst. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key ResponsibilitiesProvide technical assistance and support for incoming queries...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Velocity Search Group Full time

    Position OverviewVelocity Search Group is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our Global Technology Services department, ensuring a seamless experience for our users.Key ResponsibilitiesEngage daily with customers, including senior management, to address their...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States (ISS) Information Systems Staffing Full time

    Job OverviewWe are seeking a Technical Support Specialist to join our dynamic team. This role involves providing exceptional support to end-users in a remote setting.Key Responsibilities:Handle incoming support requests from users seeking assistance.Manage support tickets through our ticketing system, ensuring timely updates and resolutions.Provide...

  • Technical Support Specialist

    6 days ago

    New York, New York, United States Rockefeller University Full time

    About the RoleWe are seeking a highly skilled and customer-focused Computer Support Specialist to join our team at the Rockefeller University. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our campus community.Key ResponsibilitiesStaff the IT help desk in-person, phone, and remotely using...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Velocity Search Group Full time

    Overview:Velocity Search Group is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our clients, ensuring a seamless experience with their technology needs.Position Summary:This position involves serving as a primary contact for our Global Technology Services division,...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Impact Business Technology Full time

    Job OverviewWe are looking for a Technical Support Specialist - Level I to provide exceptional assistance to our clients. Your primary responsibility will be to address and resolve computer-related challenges through various support channels.Key Responsibilities:Conduct routine and preventive maintenance for clients, including patch management, antivirus...

  • Technical Support Specialist

    3 days ago

    New York, New York, United States MTA, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at MTA, Inc. as a Desktop Support Technician. As an IT Support Analyst, you will be responsible for providing technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment.Key...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States ASRC Federal Full time

    Job Overview ASRC Federal Technical Services is in search of a Junior Technical Support Specialist to become a part of our dedicated team that provides assistance to the Federal Aviation Administration. This role is integral to our Radar Team and focuses on delivering hardware support. Key Responsibilities: Offer expertise in Radar technologies and...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Addison Group Full time

    Job Type: Full-timeLocation: Manhattan (Times Square), 5 days on-siteAddison Group is looking for a dedicated Information Technology Support Specialist to enhance our client's operational efficiency. This role is crucial in providing technical assistance to users and ensuring the smooth functioning of IT resources.Key Responsibilities:Provide daily support...