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Technical Support Specialist

2 months ago

New York, New York, United States Jesica Full time

Job Title: Technical Support Specialist at Jesica

About Us:
Jesica is a recruitment agency utilizing cutting-edge AI technology to match candidates with ideal career opportunities on behalf of our clients who are actively searching for outstanding talent. We encourage individuals who are exploring new roles or are simply curious about their options to complete our application process, as we may uncover exciting opportunities for you.

Key Responsibilities:

  • Deliver technical assistance through various channels including phone, email, or ticketing systems.
  • Identify and resolve technical challenges associated with specific technologies and products.
  • Work collaboratively with product managers, developers, and teams to address intricate technical issues.
  • Accurately document and track customer inquiries, solutions, and escalations in a timely manner.
  • Maintain effective communication with customers to ensure satisfactory resolution of technical challenges.
  • Develop and revise knowledge base articles, FAQs, and troubleshooting documentation.
  • Participate in ongoing improvement initiatives to enhance technical support processes and customer satisfaction.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • A minimum of 4 years of experience in technical support or a comparable role.
  • Expertise in networking, hardware, software, or other pertinent technologies.
  • Comprehensive understanding of technical support principles and best practices.
  • Strong analytical skills and meticulous attention to detail.
  • Proven track record of providing high-quality technical support to clients.
  • Excellent communication and customer service abilities.
  • Able to work independently as well as collaboratively within a team environment.

Benefits:
Benefits offered may vary based on the role and location. However, we are dedicated to providing competitive compensation and comprehensive benefits packages.