Sales and Service Representative

2 weeks ago


Redwood City, California, United States Massage Envy Full time
{"h1": "Unlock Your Potential at Massage Envy", "p": "At Massage Envy, we're passionate about helping others feel their best. As a Sales and Customer Service Associate, you'll play a vital role in delivering exceptional experiences and growing our member base.

Perks and Benefits:

* Competitive hourly pay of $18-$19 plus bonuses and commissions
* Comprehensive healthcare package, including medical, dental, and vision plans
* Paid time off for full-time employees
* Employee referral bonus program
* Employee Assistance Program
* Flexible schedule for a better work-life balance
* In-depth product and service training
* Free massage, skincare, or stretch service each month
* 40% off all products

Requirements:

* High school diploma or equivalent
* Previous retail or sales experience (preferred)
* Critical thinking and excellent math and computer skills
* Great people skills and ability to establish positive relationships with guests
* Supporter of total body care with a general knowledge of massage and skin care services

Day-to-Day:

* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

* Trained leadership that is invested in YOUR success
* Award programs (like Sales Associate of the Year)
* Caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you.", "lang_code": "en-US"}
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