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Customer Service Sales Representative

2 months ago


Redwood City, California, United States Bridgestonetire Full time

Retail Salesperson

Employee Type: Regular : Full time

Location: Redwood City, CA

Team: Retail

Job Overview

This role requires a dynamic individual to address customer needs both in-person and via phone communication. Utilize your interpersonal skills to clarify warranty options, coordinate time commitments between technicians and clients, manage checkout processes, and promote various products and services.

Company Overview

Bridgestone Retail Operations, LLC is a prominent employer in North America, with a workforce exceeding 22,000 individuals and over 2,200 company-owned retail locations. Our brands include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With substantial sales in tire and auto services, Bridgestone Retail Operations offers a solid foundation for career development.

Key Responsibilities

  1. Enhancing customer satisfaction and loyalty.
  2. Promoting and merchandising products and services effectively.
  3. Providing enthusiastic and responsive service to every customer, both in-store and over the phone.
  4. Exhibiting a strong desire to excel in a retail setting.
  5. Being a motivated sales professional.
  6. Assisting with merchandise shipments, performing tire changes and balancing (after proper training), constructing store displays, and fulfilling other duties as required to meet customer relationship goals.
  7. Completing additional tasks as assigned.

Qualifications

High School Diploma or equivalent is required.

A minimum of 2 years of experience in consumer retail sales is preferred.

Must demonstrate the ability to communicate effectively with customers regarding sales and complaints to foster retention and loyalty.

Strong problem-solving skills related to customer issues are essential.

A valid automobile driver's license is mandatory, and the ability to operate both customer and company vehicles is required.

Completion and maintenance of all current and necessary Bridgestone Retail Operations store education courses and modules for this position is expected.

Preferred Qualifications:

A 2-year degree or equivalent experience is advantageous.

Employee Type: Regular : Full time