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Sales and Customer Service Professional

2 months ago

Redwood City, California, United States STEIGER DYNAMICS LLC Full time

Job Title: Senior Sales and Customer Service Representative

About Us:

STEIGER DYNAMICS LLC is a pioneering company that delivers innovative living room PCs and quiet workstations to the audio, video, and gaming enthusiast. Our mission is to provide exceptional customer service and support to our clients.

Job Description:

We are seeking a motivated and experienced customer service representative to join our team. As a Senior Sales and Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, and escalating issues across various communication channels.

Responsibilities:

  1. Assist customers with questions regarding products and ordering processes via chat, email, and phone.
  2. Maintain a positive, empathetic, and professional attitude toward customers at all times.
  3. Respond promptly to customer inquiries.
  4. Acknowledge and resolve customer complaints.
  5. Process orders, forms, applications, and requests.
  6. Keep records of customer interactions, transactions, comments, and complaints.
  7. Communicate and coordinate with colleagues as necessary.
  8. Provide feedback on the efficiency of the customer service process.

Requirements:

  1. PC enthusiast with experience building and maintaining PCs for personal use and others.
  2. High market and customer orientation, staying up-to-date with the latest trends and buyer preferences.
  3. Ability to remain calm under pressure and handle stressed or upset customers.
  4. Experience working in customer support.
  5. Excellent verbal and written communication skills.

How to Apply: