Retail Customer Service Associate
4 weeks ago
The Store Consultant is responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
Key Responsibilities:
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Requirements:
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
Work Environment:
The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. The ability to stand during entire shifts, move and lift 55 pounds, and perform work activities requiring cooperation and instruction is required. The ability to function in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods of time is also required. The ability to report regularly to work and maintain established business hours in order to support the FedEx Office business is essential.
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